Bridport: Dorset Council's customer service point to reopen

  Posted: 20.07.21 at 07:00 by Lottie Welch

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Dorset Council’s information point in Bridport will reopen later this month.

From Wednesday, July 21, residents will be able to get information and advice about Dorset Council’s services in person at Mountfield, Rax Lane.

Since March 202, due to Covid-19, many more people have been accessing services online or by phone, but some residents prefer to see someone face-to-face.

The council is now working with Bridport Town Council to re-open at Mountfield on Rax Lane.

Customer services will be able to help with customer enquiries or urgent needs that cannot be supported over the phone or online. The opening times are:

• Wednesday - 9am to 12.30pm and 1.30pm to 5pm
• Thursday - 9am to 12.30pm and 1.30pm to 5pm
• Friday - 9am to 12.30pm and 1.30m to 4.30pm

Perspex safety screens will be in place and staff will be encouraged to continue wearing face coverings, as well as customers visiting indoor premises.

Councillor Jill Haynes, Dorset Council’s portfolio holder for customer and community services, said: “Providing support for customers who cannot access our services digitally, or who need face-to-face assistance is important as we come out of COVID-19 restrictions, and we’re pleased to be able to re-open a customer service point in Bridport.

“I’d like to thank local residents and businesses for their understanding throughout the pandemic.”

Plans are being drawn up to eventually move the customer service point to Bridport Library, but in the meantime Mountfield will be where the customer service advisor is based. The council will update residents and partners as this work progresses.

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